Annette Hickey is PayPal’s Vice President of Global Operations for EMEA & English Speaking Markets. She leads a large and diverse team of passionate customer champions, as well as PayPal’s Global Partners who serve customers around the world.
Her teams strive to deliver effortless customer experiences and are trailblazers when it comes to developing and enhancing PayPal’s customer support solutions. A firm believer in the importance of reward and recognition, Annette has devised a number of reward programmes to help increase employee engagement and encourage innovation.
Annette is a huge advocate for Diversity and Inclusion (D&I) and was instrumental in launching PayPal’s LGBTQ+ network, PayPal Pride, and ‘D&I Week’ as an initiative within the organisation. She chairs PayPal’s EMEA Total Inclusion Roundtable, helping to promote diversity, inclusion, equity and belonging throughout the region. She also sits on the boards of PayPal Europe and the PayPal Charity Board ‘PayPal Gives’
Throughout her career, Annette has been a creative and influential leader, and a driving force behind many successful initiatives, transformations, and growth initiatives at PayPal. In recent years, she has received recognition for her individual and leadership contributions, including ‘Industry Professional of the Year’ and ‘Contact Centre of the Year’ from the Contact Centre Management Association of Ireland.
Prior to PayPal, Annette worked at Vodafone and Eir where she established a reputation for delivering value by placing both the customer and the employee at the centre of decision-making and business strategy.
Outside of work, Annette enjoys tennis and Pilates. She is a mum to two boys and an avid Dublin GAA fan.